Frequently Asked Questions

How to setup your campaign on voice broadcasting?

Step 1: Login to Avatar Voice Broadcast

1. Add given login details into login form and click Login Button.

Avatar Voice Broadcast Main Screen

2. After log into Voice Broadcasting interface you will see multiple options for instance: Dashboard, Campaign, Contact, Reporting and Modules.

Avatar Voice Broadcast User Dashboard

Step 2: Add Phonebook

1. Still you have no chosen campaign, either contact list to broadcast your voice message, so let’s get deep! Firstly, click on contact options, where you find four another options on your left side: Phonebooks, Contacts, Import contacts and Single Column File.

Link to Contact Page

2. Click phonebooks link from left side menu.

Link To Phonebook Page

3. Phonebooks, where you can simply add your phonebooks by simple click on +Add button.

Phonebook Page

4. By click on +Add button, you will find Phonebook form. Add the name of phonebook, short description and click save button.

Add Phonebook Page

5. That’s it, phonebook is successfully added and you are now ready to add contact in it.

Phone book Added

Step 3-1: Import Contacts, where you import your contact by uploading .csv files from your system, which eliminate one by one add of contacts.

1. Click Import Contacts button from left side menu.

Contact Page Link

2. Now select phonebook (just created or already created one) from dropdown, choose .csv file and click Import button.

Import Contact Page

3. That’s it, all contacts from .csv are successfully imported! and you are ready to add audios for your campaign.

Contacts Imported

Step 3-2: Import Single Column Contacts.

1. Click Single Column File button from left side menu.

2. Now select phonebook (just created or already created one) from dropdown, choose .csv file with single column (contacts only) and click Import button and contacts are successfully added.

Import Single Column Contact Page Link

Step 4: Add Audios files (product voice message).

1. Click on “Module” option where you will find further options as: Survey, Audio files and Do Not Call (DNC list). Choose Audio files.

Audio Page Link

2. Click +Add button.

Audio Page

3. Select audio name and choose allowed format file to broadcast your voice message and click save button.

Add Audio Page

4. That’s it, Audio successfully uploaded, now you can edit, del or add more audios.

Audio Added

Step 5: Add a Survey (It is the necessity option, It will help in campaign option for proceedings in Voice Broadcasting Campaign form as an application*.)

1. Click on “Module” option where you will find further options as: Survey, Audio files and Do Not Call (DNC list). Choose Survey.

Survey Page Link

2. Click +Add button.

Survey Page

3. Choose name, text-to-speech language, short description and click save button.

Add Survey Page

4. Survey added successfully! Now you are one step behind for setting up your Vocie Broadcast Campaign.

Survey Added

Step 6: Setting up Vocie Broadcast Campaign (You have your own campaign phonebook and voice message to broadcast and pitch your target audience, moving to next step to choose campaign to broadcast.)

1. Click on “Campaign” option where you will find further options as:Voice Campaign, SMS campaign. Choose Voice Campaign.

2. Click +Add button.

3. After click on +Add, you will see table of content required to be fill, put your Campaign Name, Caller ID Number, Caller Name, Application*, Extra Parameters (if any), DNC numbers (if any), descriptions and most important Contact list from your phonebooks and save your campaign.

4. After save your campaign, you will see multiple options for instance: Name of your campaign, start date, type of your campaign, selected phonebook, frequency of broadcast voice message, numbers include in your contact list and status of your campaign. Campaign you choose to start will be paused by default, by click on start button, it will be start. In status, user can start, pause, abort and stop his campaign at any time.

Step 7: Reporting

1-1. Click on “Reporting” option.

Report your broadcast campaign is essential step to know disposition of your campaign, how many calls are completed, fail, abort, sent, not authorized and pause. Open search tab and find out by date, by campaign name and know campaign disposition.

1-2. Click on Subcribe report button from left side menu.

1-3. Here you are on Subscriber report page.

1-4. Change status from dropdown for more status reports.

2-1. Click on “Dashboard” option where you will find further options as: Voice Dashboard and SMS Dashboard. Choose Voice Dashboard.

2-2. Dashboard is the best way to real time monitor your existing campaign performance and disposition through graphs and numerical, just select campaign, duration and search, you will see performance through graphs and numerical.

How to download, Install, Configure and Connect a Soft-phone with dialer360.

Step:1 Disable Web-phone.

1. Open our landing page and click admin panel Button.

Avatar Landing Screen

2. Add given login details into login form, opened in a new tab.

Admin Login Screen

3. Click Phones button in Users section form left menu.

4. Check your phone no from phone list and Click on Edit button from actions column.

5. Select N from options with label is_webphone and hit Submit.

6. That’s it, your web-phone is now successfully disabled.

Step:2 Download Soft-phone.You can use any Sip phone, in my case I am using X-lite

1. Search X-Lite download in google search bar or go to our download page

2. Download X-Lite latest version for windows or mac according to your OS.

3. Wait for downloading X-Lite .exe file.

Step:3 Installation

1. Run .exe file from your downloads folder and Click Next.

2. Accept terms and conditions, and Click Next.

3. If you want to change destination folder you can otherwise Click Next.

4. Now just click on install button to start installation.

5. Wait for a moment.

6. Congrats! Your X-Lite is successfully installed and ready to use, click Finish.

Step:4 Configrations

1. Open X-Lite from your desktop shortcut.

2. Click Softphone -> Account Settings.

3. Add account details given to you.

4. Wait for a moment, your phone is getting ready with available sign.

5. That’s it, a green signal means you’re ready to go.

Step:5 Connecting Agent Panel

1. Go back to our landing page and click agent interface Button.

Avatar Landing Screen

2. Add given login details into login form and select one of assigned campaigns or refresh campaign list with refresh button and hit Submit.

Agent Login Screen

3. Wait for a moment while interface is building.

Agent Loading Screen

4. As you are logged in to your Agent Interface you’ll receive a call on your sip-phone which means connection is Ready to go.

How to manage avatars

Step 1: Login to Admin Panel

1. Open our landing page and click admin panel Button.

Avatar Landing Screen

2.Add given login details into login form, opened in a new tab.

Admin Login Screen

Step 2: Add new avatar Name

1. Click Avatar Names button Avatar section from left menu.

2. Click add new button.

3. Fill the form and click submit.

4. That’s it, Avatar name is successfully added and you are now ready to add sections and sound files in this Avatar.

Step 3: Add new avatar sections

1. Click Manage Avatar button from left menu.

2. Select avatar name from drop down to manage avatar files and sections..

2. Click on Add Avatar Section button.

3. Add section name and click submit.

4. That’s it, section for avatar sound files in creates successfully.

Step 4.1: Add new avatar sound file in a section

1. Click on Add Avatar Sound button.

2. Fill the form, browse audio file and hit submit. Note! Please convert your files to wav format before uploading.

3. Single sound file is added to selected section successfully.

Step 4.2: Add multiple avatar sound files in a section

1. Click on Add Multiple Avatar Sounds button.

2. Select section and browse multiple files to upload.

3. Multiple files added successfully.

Step 5: Re-arrange sounds and sections

1-1. Click up arrow in top right toolbar of each section to move one section up.

1-2. Click down arrow in top right toolbar of each section to move one section down.

1-3. Drag and Drop section.

1-4. Drag and Drop sound files in the section or to another section.

Step 6: Delete sound files

1.Mouse over the sound file in section and click on delete button.

2.Confirm to delete.

3.Avatar sound file is successfully deleted.

How to setup your first campaign

Step 1: Login to Admin Panel

1. Open our landing page and click admin panel Button.

Avatar Landing Screen

2.Add given login details into login form, opened in a new tab.

Admin Login Screen

Step 2: Create New Campaign

1.Click Campaigns form left menu.

Going to Campaign Child Link

2.Click on Add new+ button.

Click on Add New Campaign Button

3.Fill the fields according to your requirements and hit Submit.

Fill Add New Campaign Form

4.New campaign created and listed in list successfully with confirmation message.

New Campaign Added

How to login into agent

Step 1: Login to an Agent Interface

1. Open our landing page and click agent interface Button.

Avatar Landing Screen

2. Add given login details into login form and select one of assigned campaigns or refresh campaign list with refresh button and hit Submit.

Agent Login Screen

3. Wait for a moment while interface is building.

Agent Loading Screen

4. That’s it, you are successfully logged in to your Agent Interface.

Agent Panel Screen

How to upload data to campaign

Step 1: Login to Admin Panel

1. Open our landing page and click admin panel Button.

Avatar Landing Screen

2.Add given login details into login form, opened in a new tab.

Admin Login Screen

Step 2: Create New Lead

1.Click Import lead button in Campaigns section form left menu.

Going to Campaign Child Link

2.Click Browse to upload (xls,csv or xlsx) file and choose campaign in which you want to upload data.

Upload Lead Form

3.Select components of your lead items with given form fileds.

select lead fields

4.Hit ok to process Lead.

Hit ok to process

5.New Lead is Added in selected Campaign Successfully!.

New Lead Added in Campaign Successfully!