FAQ's

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Monitor Agent Live. 2-1. Click live agent reports link from left side menu. 2-2. Live Agent Report, click on choose report display options button. 2-3. A popup […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Check Imbound report. 2-1. Click inbound report link from left side menu. 2-2. Inbound Report, select date range, inbound groups, display type, shift and click submit button. […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Import DNC list. 2-1. Click manage DNC link from left side menu. 2-2. Manage DNC, where you can simply import list by simple click on Import DNC […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Change Campaign Dial Level. 2-1. Click campaign link from left side menu. 2-2. Campaign, where you can simply edit your dial level by simple click on edit […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Create Pause Code. 2-1. Click pause codes link from left side menu. 2-2. Pause Code, where you can simply add your pause code by simple click on […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 2-2. Add given login details into login form and click on Login Button. Step 2-2: Export Call Report. 2-1. Click export call report link from left side menu. 2-2. Export Call Report, select date range, campaigns, Inbound groups, Lists, Status, User groups […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Check Call Back Report. 2-1. Click call back report link from left side menu. 2-2. Call Back Report, select date range and click submit Button. 2-3. Report […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Check Agent performance. 2-1. Click agent performance link from left side menu. 2-2. Agent Performance, select date range, campaign, usergroup, users, shift, display type and click submit […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Check agent time detail report. 2-1. Click agent time detail link from left side menu. 2-2. Agent Time Detail Report, select date range, campaign, usergroup, shift, display […]

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Create new dial status. 2-1. Click global dial status link from left side menu. 2-2. Dial Statuses, where you can simply add your dial status by simple […]

Step 1: Login to Avatar Voice Broadcast 1-1. Add given login details into login form and click Login Button. 1-2. After log into Voice Broadcasting interface you will see multiple options for instance: Dashboard, Campaign, Contact, Reporting and Modules. Step 2: Add Phonebook 2-1. Still you have no chosen campaign, either contact list to broadcast […]

Step:1 Disable Web-phone. 1-1. Open our landing page and click admin panel Button. 1-2. Add given login details into login form, opened in a new tab. 1-3. Click Phones button in Users section form left menu. 1-4. Check your phone no from phone list and Click on Edit button from actions column. 1-5. Select N […]

Step 1: Login to Admin Panel 1-1. Open our landing page and click admin panel Button. 1-2.Add given login details into login form, opened in a new tab. Step 2: Add new avatar Name 2-1. Click Avatar Names button Avatar section from left menu. 2-2. Click add new button. 2-3. Fill the form and click […]

Step 1: Login to Admin Panel 1-1. Open our landing page and click admin panel Button. 1-2. Add given login details into login form, opened in a new tab. Step 2: Create New Campaign 2-1. Click Campaigns form left menu. 2-2. Click on Add new+ button. 2-3. Fill the fields according to your requirements and […]

Step 1: Login to an Agent Interface 1-1. Open our landing page and click agent interface Button. 1-2. Add given login details into login form and select one of assigned campaigns or refresh campaign list with refresh button and hit Submit. 1-3. Wait for a moment while interface is building. 1-4. That’s it, you are […]

Step 1: Login to Admin Panel 1-1. Open our landing page and click admin panel Button. 1-2.Add given login details into login form, opened in a new tab. Step 2: Create New Lead 2-1. Click Import lead button in Campaigns section form left menu. 2-2. Click Browse to upload (xls,csv or xlsx) file and choose […]