FAQ's

Frequently Asked Questions

How to monitor agents live?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Monitor Agent Live. 2-1. Click live agent reports link from left side menu. 2-2. Live Agent Report, click on choose report display options button. 2-3. A popup […]

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How to check and download inbound reports?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Check Imbound report. 2-1. Click inbound report link from left side menu. 2-2. Inbound Report, select date range, inbound groups, display type, shift and click submit button. […]

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How to import DNC list?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Import DNC list. 2-1. Click manage DNC link from left side menu. 2-2. Manage DNC, where you can simply import list by simple click on Import DNC […]

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How to change campaign’s dial level?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Change Campaign Dial Level. 2-1. Click campaign link from left side menu. 2-2. Campaign, where you can simply edit your dial level by simple click on edit […]

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How to create pause code?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Create Pause Code. 2-1. Click pause codes link from left side menu. 2-2. Pause Code, where you can simply add your pause code by simple click on […]

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How to export call report?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 2-2. Add given login details into login form and click on Login Button. Step 2-2: Export Call Report. 2-1. Click export call report link from left side menu. 2-2. Export Call Report, select date range, campaigns, Inbound groups, Lists, Status, User groups […]

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How to check call back report?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Check Call Back Report. 2-1. Click call back report link from left side menu. 2-2. Call Back Report, select date range and click submit Button. 2-3. Report […]

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How to check agent performance?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Check Agent performance. 2-1. Click agent performance link from left side menu. 2-2. Agent Performance, select date range, campaign, usergroup, users, shift, display type and click submit […]

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How to check and download agent time detail report?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Check agent time detail report. 2-1. Click agent time detail link from left side menu. 2-2. Agent Time Detail Report, select date range, campaign, usergroup, shift, display […]

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How to create and add a dial status of campaign?

Step 1: Login to admin panel 1-1. Click on visit admin panel button. 1-2. Add given login details into login form and click on Login Button. Step 2: Create new dial status. 2-1. Click global dial status link from left side menu. 2-2. Dial Statuses, where you can simply add your dial status by simple […]

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How to setup your campaign on voice broadcasting?

Step 1: Login to Avatar Voice Broadcast 1-1. Add given login details into login form and click Login Button. 1-2. After log into Voice Broadcasting interface you will see multiple options for instance: Dashboard, Campaign, Contact, Reporting and Modules. Step 2: Add Phonebook 2-1. Still you have no chosen campaign, either contact list to broadcast […]

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How to download, Install, Configure and Connect a Soft-phone with dialer360.

Step:1 Disable Web-phone. 1-1. Open our landing page and click admin panel Button. 1-2. Add given login details into login form, opened in a new tab. 1-3. Click Phones button in Users section form left menu. 1-4. Check your phone no from phone list and Click on Edit button from actions column. 1-5. Select N […]

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How to manage avatars

Step 1: Login to Admin Panel 1-1. Open our landing page and click admin panel Button. 1-2.Add given login details into login form, opened in a new tab. Step 2: Add new avatar Name 2-1. Click Avatar Names button Avatar section from left menu. 2-2. Click add new button. 2-3. Fill the form and click […]

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How to setup your first campaign

Step 1: Login to Admin Panel 1-1. Open our landing page and click admin panel Button. 1-2. Add given login details into login form, opened in a new tab. Step 2: Create New Campaign 2-1. Click Campaigns form left menu. 2-2. Click on Add new+ button. 2-3. Fill the fields according to your requirements and […]

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How to login into agent

Step 1: Login to an Agent Interface 1-1. Open our landing page and click agent interface Button. 1-2. Add given login details into login form and select one of assigned campaigns or refresh campaign list with refresh button and hit Submit. 1-3. Wait for a moment while interface is building. 1-4. That’s it, you are […]

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How to upload data to campaign

Step 1: Login to Admin Panel 1-1. Open our landing page and click admin panel Button. 1-2.Add given login details into login form, opened in a new tab. Step 2: Create New Lead 2-1. Click Import lead button in Campaigns section form left menu. 2-2. Click Browse to upload (xls,csv or xlsx) file and choose […]

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