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How to monitor agents live?

Step1 Login to admin panel

Dialer Landing Page

1 Click on visit admin panel button.

Admin panel Login form

2 Add given login details into login form and click on Login Button.

Step2 Monitor Agent Live.

Link to Live Agent Reports Page

1 Click live agent reports link from left side menu.

Live Agent Report Page

2 Live Agent Report, click on choose report display options button.

Choose Report Display Options Form

3 A popup will appear with Choose report display options form.

Choose Report Display Options Form

4 Choose report display options, Select user groups, campaigns, monitor, add phone extension of desired agent to monitor and click submit button.

Agents List

5 Click on Listen to start monitoring.

Call on Sip Phone

6 Answer the call on your sip phone.

Monitor Starts

7 That’s it, now you are monitoring your agent live, for another agent hangup this agent and repeat the process.

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