Step1 Login to admin panel
1 Click on visit admin panel button.
2 Add given login details into login form and click on Login Button.
Step2 Monitor Agent Live.
1 Click live agent reports link from left side menu.
2 Live Agent Report, click on choose report display options button.
3 A popup will appear with Choose report display options form.
4 Choose report display options, Select user groups, campaigns, monitor, add phone extension of desired agent to monitor and click submit button.
5 Click on Listen to start monitoring.
6 Answer the call on your sip phone.
7 That’s it, now you are monitoring your agent live, for another agent hangup this agent and repeat the process.