See your Stats
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Track your agents
It is fairly useful as it provide overview regarding call center agents. It can be easily observed as which agent is on the line, free agents at time and agents with hold call. Distinctive colors for each specific status is shown therefore it is user friendly system.
It is flexible as it gets updated itself showing most recent history. Exact information relating to calls can be observed by managers. Total time allocated by specific agent on calls can be monitored.
Managers can easily monitor performance of individual agents. It clearly outlines the sales made by specific agent. It provides visual representation of total calls attend by agent during the shifts and his work output in the form of sales.
Increased sales volume
More sales are generated by agents as they are aware of fact that their performance is being monitored. Managers can organize their team in a better manner by offering incentive in case of more sales than targeted sales and penalties in case of low sales from target. More sale volume means more profit for the call center which is a basic motive of each call center
Award-winning customer service
Due to our innovative solution for call center organization, our company recognized as a leading company.