Dialer360 Security & Compliance

Security & Compliance

Manage your business processes and stay compliant with Dialer360. Compliance and security are our top priorities and incorporate these into our solutions for customer satisfaction and their business reliability. If you have any queries reach our resource center and find guides.

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Stir/Shaken

We are Stir/Shaken compliant

We take call center compliance seriously. We help our customers to make their business reliable without any disruption. Join us and get good experience to improve your business productivity by staying compliant.

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Resource Hub

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The confidence you need to deploy at scale. Reduce risk and run your business smoothly with our complete verification strategies.

Stir/Shaken

We are Stir/Shaken compliant

Stir stands for secure telephone identity revisited and shaken stands for signature-based handling of asserted information using tokens. This is a suite of procedures and protocols proposed to combat caller id spoofing on public telephone networks. Calls passing through interconnected phone networks would have their caller ID “signed “as valid by originating carriers and authorized by other carriers before reaching customers. All calls must be verified by using a stir/shaken framework and only designated carriers can sign calls.

Stir stands for secure telephone identity revisited and shaken stands for signature-based handling of asserted information using tokens. This is a suite of procedures and protocols proposed to combat caller id spoofing on public telephone networks. Calls passing through interconnected phone networks would have their caller ID “signed “as valid by originating carriers and authorized by other carriers before reaching customers. All calls must be verified by using a stir/shaken framework and only designated carriers can sign calls.

FCC rules require to implementation of this technology in the internet protocol (IP) portions of their networks by June 30, 2021. By introducing this law, Americans can advantage of this technology and recover confidence in their phone calls.

Stir/shaken assign ratings that are A, B, and C.

A denotes full attestation or the caller has the right to use the phone number as a calling number.

B denotes the partial attestation or carrier identifying the caller’s identity but does not know if the caller has the right to use this.

C denotes gateway attestation. When A and B are failed, C is assigned.

Stir/shaken is a technology framework of some protocols that helps to identify illegal and scammer calls. Industries create their confidence in voice communication. When stir/shaken is implemented by the caller carrier and phone carrier, it verifies that incoming calls are from a verifiable source.

Before implementing the stir/shaken, the business follows some steps. Businesses contact their carriers and ensure that their calls receive ratings or not. If a business has the problem of call blocking, it should validate its calling procedure with the carrier and its analytics partner.

Stir/shaken has three attestation levels.

A rating: This is the highest level of attestation and the carrier is fully confident in the caller identification and right to use this number and caller ID.

B rating: The carrier knows who is calling, but it is not clear whether the caller is allowed to use make a call or not.

C rating: This is a gateway attestation; it means that the carrier cannot validate the caller’s identity.

TCPA

What is TCPA?

The TCPA prohibits telemarketers from using automated dialing systems to contact consumers without their consent. The law also requires telemarketers to provide their name, address, and telephone number to consumers at the beginning of the call. Dialer360 comprehends all complications of TCPA and offers the monitor all changes to facilitate their potential customers.

Do-Not-Call registry FAQs

What is the Do-Not-Call registry??

The Do Not Call Registry is a national database of phone numbers that have been registered by consumers who do not want to receive telemarketing calls. Telemarketers are required to check the Registry before making telemarketing calls, and they are not allowed to call any number on the Registry. The Registry is managed by the Federal Trade Commission (FTC), and it is available to both residential and business consumers.

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