#1 Virtual Call Center Software Solution

Virtual call center software

Make customers connections anywhere

Dialer360 virtual call center software enables your support team to connect anywhere on any channel. Reduce cost for physical setup, just require a strong internet connection and headphones to connect with your clients.

5 star rating
5/5

Trusted by over 12,000 business
and 18,000 users

Grow Business

Imagine, what’s conceivable for business development

Easy to use

Virtual call center software is the instinctive and modern interface. You are capable to accelerate training as well as working as a more consistent team with simple and easy-to-use software. No limitation, hire agents across the globe and give training online as well as to measure their performance.

More flexible

Expand your business with Dialer360 flexible virtual call center software. Add new agents or remove any agent easily by using the dashboard of this software. Agents work efficiently by working with flexible hours and no headache to complete their work by sitting in one place.

Reduce cost

Save your cost for physical infrastructure. Do not invest in phone hardware as well as train your employees in an office. Just need a good internet connection and headset to connect with your customer anywhere. Agents receive incoming calls as well as resolve customer queries anyplace.

Benefits

Virtual call center: Manageable from anywhere

Stimulate your team although you are not with them. Manage your business with Dialer360 virtual call center software anywhere without any complex installations, or any setup of physical configurations. Login when you want and analyze all your work wherever you are or monitor your business 24/7 with this reliable software. Agents work in their desired location and have high productivity.

Benefits

Look over the remote operation in a unified place

Control all operations and monitor your virtual agents in a unified place. Optimize your workforce and virtual agents come across the flexibility to log in from different places at different times easily. Arrange video conference meetings as well as training to increase the agent efficiency and business proficiency. Keep your agents connected and scale your business operations.

Benefits

Virtual call center software: Stay in touch with the workforce

Connect your agents and monitor your workforce with high-quality Dialer360 virtual call center software. Stay in touch with your workforce easily and work together in a remote situation. You are capable to stay close with your team by evaluating their performance, giving feedback, and sharing new processes and strategies for employing to boost productivity and revenue.

CRM Integrations

Dialer360 can integrate with
your favourite CRM

Feature List

Grow your business with incredible features

Real-time monitoring

Observe your agent's call remotely in real-time and noticed the pinpoints where agents need training. Find and resolve customer issues as they arise.

Click-to-call

Make a call directly with a single click on the web and connect with your customer. Call more leads in a faster way and minimize the risk of errors.

Call reporting

View data according to your need that is related to your business. Measure the ability of your remote teams and manage their activities by interacting.

IVR (Interactive voice response)

Help your customers by creating an interactive voice response menu where customers go in their desired direction by pressing their anticipated number.

Call analytics

Analyze call metrics such as call volume, wait time, average call handling, etc. Track all these KPIs remotely to improve the agent performance and business efficiency.

ACD

Direct the incoming calls to the right department and deliver good customer support. Improve customer service and convert more leads into sales.

Easy setup

Setting up your virtual call center easily and no need to invest in any hardware. A good internet connection and pairs of headsets are enough to make sales.

Integration

Integrate with your preferred sales platform and analyze the history of calls to increase customer service. Utilize this data for further analysis.

Call management

Manage inbound and outbound calls remotely in an effective way. Never miss the important call after business hours, connect anytime anyplace.

Awards

Award-winning customer service

Due to our innovative solution for call center organization, our company recognized as a leading company.

Any Question?

FAQ's

Any question? Below are some important questions about the Inbound call center

Virtual call center software is a cloud-based communication platform that businesses used to manage their workforce operations and employees remotely rather than through a physical setup. This software helps you to track all metrics and improve if anyone needed improvement.

A virtual call center is a customer service platform where sales representatives support customers is not a single location. They support customers wherever they are.

When you hire call center agents remotely, it’s necessary to train them and familiarize them with your company’s products and services. Install the best software to train remote employees and schedule a meeting where you can set sessions and train agents. Other than that, share your screen and assist them when they don’t understand anything.

Businesses utilize virtual call center software due to its multiple benefits such as:
  • Low cost
  • High productivity
  • Flexibility
  • Engage employees in one place
  • Safe and secure
  • Good visibility

Invest in video conferencing software where you can schedule meetings weekly or monthly to engage your teams and communicate with them. Discuss all issues and offer solutions to increase the agent efficiency as well as improve their abilities. Moreover, meet your team after some time by scheduling a physical meeting or arranging a tour.

CLIENT REVIEWS

What our client's say about us

“This software has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.“
Coray W.
President
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