#1 Contact Center Software
Call center software
Get your business to new heights with Omni-channel Call Center Software
Win more sale leads and proactive customer engagement with intelligent Dialer360 call center software
Trusted by over 300 business
What's different?
What makes Dialer360 different from others
24/7 customer support
Our support team is available for you 24/7. Our professionals help you with any problem that you face. We have many years of experience in the call center software business and provide excellent customer experience.
Data protection
Secure your data with high authentication. No one can your server access without any verification. A specific IP and confidential keyword are required for getting access. Your data is safe because only you know this and no one steals your data.
Reduce cost
Increase your sale rate and minimize the cost to expand business output. Make your business efficient and reliable with our affordable call center software. Our organization is the best in your town that provides high-quality call center software.
Better Customer Experience
Our Cloud based call center software is best for
Different Types of Call centers
Get our leading-edge services to innovate your business competencies. Choose your desired call center software to attain an excellent experience.
The inbound call center receives the customer’s calls that are interested in your products or services. Inbound call center software solution delivers the best IVR as well as outstanding call center routing experience to enhance the first call resolution. You need inbound call center software because receiving the calls and forward them to the appropriate person for an intelligent customer experience.
Reach customers actively through channels they like. Run more campaigns successfully by uploading the numbers into outbound dialer software. Make the customer concern easy by offering the right information at the right moment through the right channel. Dialer360 outbound call center software is best for increasing sales. It works well with CRM and makes more conversations. Maintain campaigns from a single platform to boost the agent productivity and revenue.
A virtual call center where agents receive the calls, not in a single location. They are in different places either office or home but connected via virtual call center software. Reduce the cost of a central office and employees work in a flexible hour. Furthermore, agents support the customers with various time zone and just need a good internet connection and headphones.
Top-Notch features
Inbound and outbound call center software Top-notch features
Dialer360 contact center software is best for managing inbound and outbound call center operations. It helps you to boost overall productivity, increase customer service and achieve outstanding performance.
Predictive dialer
Dialer360 cloud-based predictive dialing intensely enhanced the productivity for more sales and lead generation outbound campaigns.
Voice broadcast dialer
Deliver your message to a large number of people without human interference. By utilizing a centralized system, you can pre-record
Auto dialer
Naturally, advise the manager when the lead list arrives at its edge and plan outbound calling actions consequently. Outstanding software
Click-to-call-dialer
Choose the dialer mode according to the requirement of your campaign. Outbound sales campaign prefers agent efficiency.
CTI
Our one click Computer telephony integration makes it easy for your agents to understand the query quickly and have knowledgeable quality communication.
Power dialer
Let’s your agent be more efficient by reducing their idle time. Skip the busy numbers and move to the next one automatically which improves efficacy.
Progressive dialing
Progressive dialing with Dialer360 can attain an intelligent customer experience. With the integration of CRM, you can raise proficiency by retrieving
ACD
Route your calls to the best fit department intelligently. With a variety of routing such as skilled-based routing, preferred agent routing,
Skill-based routing
Skill-based routing is an evolving approach that optimizes your business. The customer gets the right agent with Dialer360 skill-based routing.
Skill-based routing
Skill-based routing is an evolving approach that optimizes your business. The customer gets the right agent with Dialer360 skill-based routing.
IVR
Customers won't wait, they expect 24/7 support. Interactive voice response decreases agents' work burden and customers reach out when
Feature List
More Features
Call Monitoring
Dialer360 call center software provides you monitoring agents’ performance to confirm that quality standards are maintained. Real-time monitoring and taking control of live calls with our call center management software.
Call recording
Record calls and ensures employees deliver the best customer service or not. It helps analyze the detail of each call among hundreds of calls and properly understand the customer needs.
Call reporting
Collecting and analyzing the all-customers data to extract valuable insights. Improve your sales conversion with the help of this feature. Organize data and make reports comprehensible for your team.
Call queuing
When all agents are busy, call queuing will automatically route the calls to the smart call queue. Assign priority which call is answered first based on their value or customized business rule.
Call forwarding
Call forwarding redirects the call to the appropriate person. Customers get the right information and are satisfied. You can streamline your incoming calls and minimize missed calls. Expand your company presence with this feature.
DID and toll-free
Get toll free-numbers from various countries and enlarge your team of agents. With Dialer360, you are enabling to route international numbers everyplace within the country. So, you never need to move your office to increase your customer experience.
CRM Integrations
Dialer360 can integrate with
your favourite CRM
Benefits
Call transferring work with collaboration
Capability to transfer calls with customer data to a closer. Move a live call to the appropriate person that gives the exact answers that the customer wants. Transfer a call to the appropriate person or department to improve the customer experience. Unlock the potential of your customer experience with valued intuitions into every contact of customers.
Benefits
Reporting and analytics viable business understandings
Track agent performance and increase agent experience. Show agent performance and all stats relevant to customer call to improve call center productivity. Getting a visible picture of your conversation rate as well as analytics helps you to create a report that consists of the all-relevant information. These feasible insights permit you to find and resolve any issue in sales.
Benefits
Callbacks Higher customer satisfaction
Minimize call abandonment rate and enhance customer satisfaction. Give opportunity to your potential customers to reach you without prolonged waiting. An unanswered call is registered in the system; later dial this customer number and successfully connected with the agent. This whole procedure is automatic. Customers are happy when you value their time.
Benefits
Answering machine detection Filter out calls
Dialer360 AMD detection tools filter out the calls directed to an answering machine. It helps you to improve the outbound call center contact rate. Our AMD services are the best that lets you send and receive tier-1 bulk calls per minute. For intelligent services, we provide answering machine detection when customers miss a call.AMD detection permits you to find out if a human answering machine answers your outgoing call.
Have a Questions?
FAQ's
Call center software automates the inbound and outbound calls to arrange which calls are handled next. It automates the call flow and improves agent productivity. Call center companies to use this software according to their need and varies with time.
It depends on the business requirement because inbound call centers prefer to use inbound call center software and outbound call center use according to them. Similarly, blended call center software use software that is effective for both inbound and outbound calls. For example, the customer service call center requires inbound call center software because they support the customer, and telesales call centers require outbound call center software because outbound calls are their main purpose.
The call center is an organization that services outbound and inbound calls from clients. Agents handle customer queries as well as provide other services such as telemarketing, debt collection, and customer-related function. A contact center is a department that handles inbound and outbound consumer interaction. As compared to call center contact center agents to interact with clients across multiple channels.
The cost of call center software depends on several factors. These factors include the number of agents, type of call center, customization, etc.
In a blended contact center, both incoming and outgoing calls are received. When agents are assigned to both calls, they set the priority to answer which call first.
- ACD (Automatic call distribution)
- IVR (Interactive voice response)
- Call queuing
- Call forwarding
- Skill based routing
- Call Reporting
- Monitor calls
- Call analytics
Inbound call center receives the incoming calls and gives the information of company services. Elaborate your services in depth to clarify the customer confusion. On other hand, the outbound call center calls the list of potential customers and convinces them to buy their products.
CLIENT REVIEWS
What our client's say about us
Awards
Award-winning customer service
Due to our innovative solution for call center organization, our company recognized as a leading company.
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Ringless Voicemail
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AI Dialer
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