Jan 11th, 2022 admin Avatar Dialler, Dialer
VOIP predictive dialing is the best way to improve the productivity of agents and get more revenue. This is an advanced and efficient technology that helps you to increase sales as well as you can make your business better. VOIP predictive dialer doesn’t need a physical connection or voice modem. By employing this dialer, calls […]
Jan 10th, 2022 admin Avatar Dialler, Call Center, Dialer
Customer communication is the biggest factor of any business efficacy. When you want to call a bunch of people then it is so difficult task that calls the person one after the other. With the introduction of power dialers in the market, this makes easy as well as business become more efficient. What Is a […]
Jan 6th, 2022 admin Call Center, Customer Service
TCPA stands for “Telephone consumer protection act”. If you have any telemarketing or SMS marketing strategy in your business then obviously you know this thing that you never send messages to anyone at any time because it’s not a matter of ethics. You must understand TCPA compliance by law. The TCPA compliance aims to avoid […]
Jan 5th, 2022 admin Customer Engagment, Customer Service
With the high competition, the insurance market means that a lot of outbound sales and lead generation teams might use re-think. The changing time affects every industry as well as the impact on their sales. Insurance lead generation causes to enhance sales and grow your business. Different types of lead generations like health insurance lead […]
Jan 4th, 2022 admin Call Center, Call center Outsourcing
In an organization, an effective sale strategy is necessary to grow business. In the call center business sales are inbound or outbound. As well as many calls center provide both outbound and inbound services. How to know that which one is best for you? Many employees work as sales professionals in call centers and want […]
Jan 3rd, 2022 admin Call Center, Customer Service
The most important factor for easy business is efficiency. It matters a lot for making your business eye-catching as well as grabbing more customers. In a call center, efficiency directly impacts success. As you know it is difficult to quantify the efficiency that’s why adherence reporting helps you to solve this issue. Adherence reporting measuring […]
Dec 23rd, 2021 admin Call Center, Call Center Agent
Seasonal call volume spikes are mostly in the holiday season. As all, we know that vacation time can be stressful for you, your agents as well as your customers. However, it is important to prepare yourself for handling these seasonal call spikes and prevent customer bad reviews, dissatisfaction as well as agents’ frustration. In the […]
Dec 22nd, 2021 admin Call Center, call center customer service
The contact center industry has many KPIs that are necessary to monitor to boost productivity. Similarly, contact center shrinkage is the metric that refers to the time of agents that agents spend time of answer calls and serving customers versus the actual time they spend doing so. It expresses to you how much time agents […]
Dec 21st, 2021 admin Call Center
Call centers face many challenges due to pandemic COVID19. For future 2022, the call center industry focused on the efficacy of customer experience as well as employee experiences. Other than the main focus is to cost-saving and make the workflow better and faster. However, call center old techniques replace with advanced technologies like Artificial intelligence […]
Dec 20th, 2021 admin Artificial Intelligence, Technology
Solar lead generation is the major issue that most solar installation companies face. The solar industry is a rapidly growing industry, as well as customers that require solar, are out there. The question is; how do you get solar lead generation.? You need much more work to get qualified residential and commercial solar leads. Solar […]
Dec 17th, 2021 admin Call Center
Cold calling feels daunting but it’s necessary. You are not alone that felt overwhelmed with cold calling. This is the method that requires too much effort as well as it is too stressful. If you consider cold calling as the way of phoning random people that are not interested in your products then you are […]