#1 Inbound Call Center Software Solution

Inbound call center software

Connect your callers promptly

Restructure your business’s customer service with Dialer360 inbound call center software. Connect your potential customers on various channels to boost client satisfaction and sales.

5 star rating
5/5

Trusted by over 12,000 business
and 18,000 users

Grow Business

Bring your business out of the well-known Stone Age

More productivity

Get customized customer service to increase productivity. Dialer360's cutting-edge features of inbound call center software such as IVR and smart routing decrease the customer wait time and improve productivity. Higher customer satisfaction keeps them engaged and earns more revenue.

Minimize cost

Inbound call center software is very reliable. You can reduce your cost and improve your business by monitoring agent performance through built-in tools. Routing the calls and IVR minimizes the wait time and call handling time. So, you can Minimize the operational cost.

Increase sales

Customers have high expectations because they have more choices. Inbound call center sales agents can offer a suitable way for their potential customers to place their orders. User-friendly interface that helps to improve customer satisfaction and make more sales.

Benefits

Inbound call center software: Efficacious call management

Inbound call center using call routing strategy where the call is forwarding to the right person. This is an effective way of call management. A high call volume handles with intelligent inbound call center software where every call is connected with the expert agent to satisfy the customer. Continue revision and review of call routing to ensure that customers are not waiting for a long time.

Benefits

Smart call routing: never miss important calls

Make your calls answerable with Dialer360 inbound call center software. A professional team of agents receives every call and sends this to the appropriate department or person. So, you can never skip any important call in this approach when your focus on better customer support. Customers get solutions immediately for what they require as well as they are engaged with you for the long term.

Benefits

Uplift team performance: Manage all customer problems

Teamwork enhances efficacy and resolves any complex issue in a better way. A dedicated team of focused persons to manage inbound call center operations can help you to improve sales reps and streamline business operations. It increases the overall performance of the team as well as manages all customer problems. A key focus of the inbound call center is to resolve the customer issue as soon as possible.

CRM Integrations

Dialer360 can integrate with
your favourite CRM

Feature List

Incredible features of inbound call center software

Call recording

Record your call automatically with Dialer360 inbound call center software. You can listen to your call directly from your internet browser when you want. This is capable for anywhere and anytime.

Call Back

If any call is missed or skipped, initiate the call later. The callback facility increases the customer interest and the connection of agent and customer is strong. With this feature, customers don’t wait in a lengthy queue.

IVR (Interactive voice response)

Guide the customers with a pre-recorded message of different menus. Create this to direct your customer towards the right department. Customers receive relevant information by pressing their desired number.

Call queuing

Inbound calls are stored in the call queue when all agents are busy. Assign the priority of each call according to pre-defined rules that which call is answered first. This reduces the customer's frustrating wait time.

Automatic call distribution (ACD)

Teams are distributing the incoming calls efficiently to the suitable department to increase the customer experience.ACD is the first precedence of inbound call center solutions to grab more customer intention.

Skill-based routing

Make customer service efficient by automatically routing the calls to the most skilled agent that is an expert in their field. So, in this routing technique consider and resolve the customer issue in the best way.

Reports and analytics

Present all data in complete and actionable form. Track this or measure call duration, total no of calls, answered and unanswered calls as well as call queue time. With Dialer360 inbound call center software analyze your data and improve strategies if needed.

Call forwarding

Inbound call center receives a high volume of calls and forwards these calls to the required person that is best fit for answering this call. Call forwarding to make the flow of calls and reduce the ratio of unanswered calls.

Call monitoring

Find problems thoroughly and quickly with the Dialer360 call monitoring feature. Analyze all stats and maintain company standards. So, recognize possibilities for enhancements and agent training requirements.

Awards

Award-winning customer service

Due to our innovative solution for call center organization, our company recognized as a leading company.

Any Question?

FAQ's

Any question? Below are some important questions about the Inbound call center

Inbound call center software helps you manage all aspects of the customer relationship. Agents looking for how to support customers quickly, resolve issues, as well as manage all tasks related to customer stats.

Inbound call center software handles incoming calls to an organization. It has various features that increase customer efficiency. To improve productivity, distribute the calls to the appropriate department and high customer satisfaction.

Inbound call center receives incoming calls and provides information about their company products or services while outbound call center makes calls to the list of customers and convince them to buy the product by providing information about company products and benefits.

Receive incoming calls and forward them to the most skilled person that is related to the customer concerns. This way tends to more customer engagement and high productivity.

An efficient call center deals with its customers confidently and reliably. It is the technical implementation by setting annual targets. Low abandonment call rate and handling high call volume make call center efficient.

CLIENT REVIEWS

What our client's say about us

“This software has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.“
Coray W.
President
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