Voip Telephony: Rewards And Drawbacks In Call Center Industry

Share on facebook
Share on twitter
Share on linkedin

Voice over Internet Protocol (VoIP) is a type of telephony which allows the users to call with the help of broadband internet instead of analog calling system. Forget past copper wires and handsets. Today you can make calls anytime anywhere in the world by using an internet connected PC a headset and Voice over Internet Protocol (VoIP).

VoIP innovative technology empowers analog communication administrations to work over PC systems utilizing parcel exchanged conventions. Bundle exchanged VoIP puts voice signals into parcels, like an electronic envelope. VoIP parcels can be transmitted over any VoIP-perfect system, for example, a neighborhood (LAN).

Connecting to VoIP may likewise enable you to spare cash on interchanges administrations. Long-separation and universal calls are for the most part free with VoIP benefit. The main charge is for your web get to.

Executing VoIP doesn’t imply that every one of your representatives needs to utilize IP-empowered telephones. The best VoIP suppliers actualize IP communication in a way that secures your interest in existing phone gear, regardless of the possibility that you have simple phone stations.

As there are both good and bad sides of anything in this world, similarly VoIP also has some positive effects on business as well as negative effects. Here, in this article, we are going to represent both sides of VoIP technology. After knowing about its all rewards and drawbacks you can feel ease to decide about VoIP technology in your business. You will have a clear sketch to decide that how can you get the best of your business with VoIP.

Rewards of Voice over Internet Protocol (VoIP)

Cost Effective:

This technical promotion more prominent money related reserve funds. This happens on the grounds that there exists just a single system conveying the voice and information given by just a single provider.

On the off chance that you have a broadband Internet Association (DSL or link), you can make PC-to-PC telephone calls anyplace on the planet for nothing. On the off chance that you wish to make a PC-to-telephone association, there’s typically a charge for this, however, most likely significantly less expensive than your general telephone benefit.

You can pay as you go or you can join with a VOIP specialist co-op and pay a month to month charge as an end-result of boundless calls inside a specific geographic territory.

No Extra Costs:

By having VoIP in the market you do not have to connect with any kind of hand-phones and it makes your business profitable.  Most ordinarily alluded to as a virtual number, you can bring it with you anyplace you go.

Regardless of the possibility that you change your office deliver to another state, your telephone number can run with you. Hell, you can even bring your entire business with you wherever you travel.


A VoIP converter looks like a USB memory stick, which you can without much of a stretch fitting onto any PC. A VoIP converter will detect signals that are radiating from customary or simple telephones, and such flags will be changed over to computerized information that can be steered over the Internet.

A PC must be turned on for the administration to work. A VoIP framework will likewise enable you to secure your own VoIP number, so regardless of where you are venturing out to, similarly as long as you have a fast Internet Association, you are equipped for accepting telephone calls to your same number.

Drawbacks of Voice over Internet Protocol (VoIP)

No services during power cut:

One of the major issues in the use of VoIP technology is that if the power does not access the VoIP device, it will stop working. You cannot do calls or get calls and messages during all this process.

If you want to use VoIP during a power cut, you have to install an uninterruptable wire and a generator to get it 24/7 during any situation. It ought to be noticed that numerous early adopters of VoIP are additional clients of other telephone gear, for example, PBX and cordless telephone constructs that likewise depend with respect to control not given by the phone organization.

Low Voice Quality:

VoIP has improved much about its voice quality but still do not match the standards. The quality service depends on a lot of factors like the excellence of your broadband, hardware, PC, and much more.

Many people are enjoying VoIP’s high-quality voice but it must have to work on it for better results without the interaction of other equipment of calling.


VoIP depends on your internet connection, it does not work without it. If the connection drops down, the phone lines will also stop dialing and receive calls. It gives a loss to the companies on a big scale.

VoIP should concentrate on it to develop and overcome this problem, they should find a permanent solution to avoid dependency. Then it will rock more perfectly in the market.

Concluding Remarks:

As above mentioned, everything has both good and bad effects. VoIP is also swinging between these two. On one side, it gives a lot of benefits to the companies but on the other side, it also has some drawbacks. But it does not mean that it is not good to use. It can use in the best way by having some precautions about the bad effects of it.

The real purpose of this article is to let you know both sides of the picture so that you can use it with precautions and obtain big benefits from VoIP. Hope you will take it positively and use VoIP more effectively than the past.

Subscribe to our Newsletter

The latest news, articles, and resources sent to your inbox.


    The insurance industry is known for providing valuable financial protection to individuals and