Step # 1
Login to admin panel
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Click on visit admin panel button.
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Add given login details into login form and click on Login Button.
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Click Phones button in Users section form left menu.
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Check your phone no from phone list and Click on Edit button from actions column.
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Select N from options with label is_webphone and hit Submit.
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That’s it, your web-phone is now successfully disabled.
Step # 2
Download Soft-phone.You can use any Sip phone, in my case I am using X-lite
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Download X-Lite latest version for windows or mac according to your OS.
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Wait for downloading X-Lite .exe file.
Step # 3
Installation
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Run .exe file from your downloads folder and Click Next.
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Accept terms and conditions, and Click Next.
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If you want to change destination folder you can otherwise Click Next.
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Now just click on install button to start installation.
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Wait for a moment.
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Congrats! Your X-Lite is successfully installed and ready to use, click Finish.
Step # 4
Configrations
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Open X-Lite from your desktop shortcut.
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Click Softphone -> Account Settings.
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Add account details given to you.
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Wait for a moment, your phone is getting ready with available sign.
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That’s it, a green signal means you’re ready to go.
Step # 5
Connecting Agent Panel
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Go back to our landing page and click agent interface Button.
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Add given login details into login form and select one of assigned campaigns or refresh campaign list with refresh button and hit Submit.
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Wait for a moment while interface is building.
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As you are logged in to your Agent Interface you’ll receive a call on your sip-phone which means connection is Ready to go.
