Step # 1
Login to admin panel
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1
Click on visit admin panel button.
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2
Add given login details into login form and click on Login Button.
Step # 2
Monitor Agent Live.
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1
Click live agent reports link from left side menu.
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2
Live Agent Report, click on choose report display options button.
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3
A popup will appear with Choose report display options form.
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4
Choose report display options, Select user groups, campaigns, monitor, add phone extension of desired agent to monitor and click submit button.
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5
Click on Listen to start monitoring.
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6
Answer the call on your sip phone.
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7
That’s it, now you are monitoring your agent live, for another agent hangup this agent and repeat the process.
