BPO

Scale your business operation with an efficient predictive dialer

Monitor and analyze your outsourcing projects with the advanced analytics features of a predictive dialer. Customize your workflow and modify business needs in real-time.

5 star rating
5/5

Trusted by over 12,000 business
and 18,000 users

BPO

What is BPO (Business process
outsourcing)

Business process outsourcing is the process where companies outsource their process to an external company to reduce costs and concentrate on the main aspect of the business. It is a cost-saving measure, increases flexibility, improves accuracy, and saves time. Outsource the technical or non-technical services.

How it works

How our dialer software
helps in BPO services

Fundamental operations

Focus on the main operation of your business with outsourcing. Set your tasks to the appropriate persons and don’t worry about them. Concentrate and doing efforts to expand your business. Improve the company operations to stand out in the market as well as customer satisfaction and enhance revenue.

Accomplish your goal

Cut your cost and efficiently get your result with business process outsourcing. Required no money to hire staff and train them, outsource your project to the experts by using variable cost models. Best way to make your business more flexible and accomplish your multiple goals. Dialer 360 support all around we are enthusiastic.

Enhanced speed and worth

Increase efficiency, improve speed, and productivity by outsourcing the project to professionals. It saves your time and no burden to hire experts as well as give training about your company services. Using the latest technology and keeping the customer requirements in mind while completing the task.

CRM Integrations

Dialer360 can integrate with
your favourite CRM

Feature List

Power your business with Dialer360 exceptional Features

Recording Portal

The recording portal record every call automatically to increase the quality. Record 100 plus calls and get its backup when you need it. You can also find any recorded call history on our server if anyone is deleted.

Display Local Caller ID

Get a positive response from your potential customers with the distinct feature of displaying local caller Id. Let your customers feel easy by showing them their local caller ID although you are not physically present there.

Multiple dialing modes

Set dialing mode according to your need. Our dialer has multiple dialing modes like power, preview, progressive and predictive. Select contacts and start dialing with your preferred dialing mode to expand your services.

TPS/DNC Filtering

Some calls are not marketing calls and government takes action if a marketing agency makes these calls. Save your contact list with TPS/DNC filtering and dial no TPS number that is listed on the TPS list.

Advanced Reporting & analytics

Generate customer reports with advanced features as well as customize this according to your business requirement. Analyze overall customer data like call volume, call queue, average response time, and how many calls receives per day.

Agent Status board

Monitor your agents and evaluate their performance. Track agents individually with this helpful feature and analyze which agents make more sales. View all important information in one place and take action to improve the business.

Awards

Award-winning customer service

Due to our innovative solution for call center organization, our company recognized as a leading company.

CLIENT REVIEWS

What our client's say about us

“This software has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.“
Coray W.
President
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