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Adherence Report in a call center to optimize your business

The most important factor for easy business is efficiency. It matters a lot for making your business eye-catching as well as grabbing more customers. In a call center, efficiency directly impacts success. As you know it is difficult to quantify the efficiency that’s why adherence reporting helps you to solve this issue. Adherence reporting measuring […]

Seasonal Call Volume Spikes

Seasonal call volume spikes are mostly in the holiday season. As all, we know that vacation time can be stressful for you, your agents as well as your customers. However, it is important to prepare yourself for handling these seasonal call spikes and prevent customer bad reviews, dissatisfaction as well as agents’ frustration. In the […]

Call Center New Trends and Predictions: Watch out in 2022

Call centers face many challenges due to pandemic COVID19. For future 2022, the call center industry focused on the efficacy of customer experience as well as employee experiences. Other than the main focus is to cost-saving and make the workflow better and faster. However, call center old techniques replace with advanced technologies like Artificial intelligence […]

Cold Calling Tips:7 Ways to improve your old Calling Approach

Cold calling feels daunting but it’s necessary. You are not alone that felt overwhelmed with cold calling. This is the method that requires too much effort as well as it is too stressful. If you consider cold calling as the way of phoning random people that are not interested in your products then you are […]

Remote Call Center: Best practices for embracing the remote work

Remote call-center become a trend due to COVID19. Remote work becomes permanent. At present time most of the call centers are working remotely. Call center conversation volume is enhanced that’s why they are satisfied. Moreover, in the industry of customer service, many organizations found themselves seeing real, get more benefits of employing remote teams, flexible […]

Call center automation: Create better service and transform your business

Call center automation makes your work faster. In the present time application of call center automation is enhanced. However, it is necessary for all companies that they implement the best practices to grow their business. Automation improves efficiency, reduces manual pain, minimizes cost, increases accuracy, and changes the nature of the job. For example, the […]

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