Clever Customer Service Questions to Simplify Hiring Process

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Hiring engaged and highly-motivated call center agents is actually a smart tool to leave a positive impact on the entire team. Moreover, customer experience is improved which is the priority for call center owners. There is no guaranteed method of picking the right persons during interview else than asking the right customer service questions.

It’s not only your candidate work history which you must be aware off; in fact, it shows their work potential as well. Discover their hidden talents and work skills by asking some of the cleverest questions in the interview. Avoid wasting time by asking these questions to the candidates:

Questions about Customer Service

“When I think about great services, it’s about how you take every interaction you have with the customer and use that as a way to improve their perception of your organization”. (Jon Herstein)

Do you know the persons you are hiring, what they actually think about customer service? Or if they know what your customers expect from you? Talking about customer service questions, they hold an important place in the interview process. Watch out for candidates which took this equally important as you.

Smart questions to ask…

  • Can you tell the difference between good and bad customer service?
  • What do you think; you are better in customer service or customer support?
  • Are you able to provide good customer service even when the customer is not comfortable with you?
  • What makes your perfect choice for this designation?
  • What are key metrics in product and services call center?

General Questions To Ask

Do you really know what type of person, your call center agents are? Do they fit well in the job? General questions in the interview process do let you know about the strong candidates and the persons which can actually prove best for your call center later on!

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel” (Maya Angelou)

Smart questions to ask…

  • Ask introduction… it helps
  • Why should we choose you over other candidates and why?
  • What do you think about the call center and do you really like it?
  • Do you have special qualifications or skills which make you well fitted for this job?
  • Are you a team player or you love to work alone?
  • Do you believe in work hard or work smartly?

you are able to check their communication skills and their personal nature while they are answering these questions!

Behavior Questions- They Are Important!

Customer service questions list is incomplete without behavior questions. It is actually a smart approach to ask these questions as it helps you make a fruitful decision for your call center. There are behavior differences and some of these must be given preference over others.

“First impressions are important, but the last impression we leave with the customer will leave the most lasting impression.” (Shep Hyken)

Smart questions to ask…

  • Please share your experience with a customer who did not understand you well and how you dealt with the situation?
  • Can you tell me about your previous job experience when you felt embarrassed in front of your team and why?
  • How often are you able to solve the issue of customer and how often you make them disappointed?
  • Tell me your worst and best job experience!
  • I would love to know any call experience in which you satisfied a customer and changing its anger to happiness…

Question about Your Call Center

It is good to give a chance to the individual to work with you who know well about your company. Not only they are the fan of your company, in fact, but they will also do their best to make new clients for your company and help you grow in the bigger call center. do you know how you can learn about the best candidate and if they know enough about your company!

Smart questions to ask…

  • Start with simple questions, like tell me a bit about our call center.
  • Can you tell the products and services we are providing to our clients?
  • What makes you apply for this job and why would you want to be part of our call center?

Selecting the best candidate for a call center agent job is vital to provide exceptional customer service. You may start off with these questions and you are able to pick the green apples from all the rest.

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