What is Dialer360
If you are a Call center and are having issues to find a perfect British or American accent while receiving international calls then the best solution is none other than the Dialer360 software. Dialer360 is an auto dialer software which gives you the best quality of voice recordings with perfect accent for your valuable customers. Choose Dialer360 and make thousands of calls with prerecorded voices and perform your duties efficiently and with double of the speed.
All you need is to buy an Dialer360 software from us and we’ll provide you the best quality prerecorded voices with best accent of your requirement. After getting to know your business, we will provide you the voice recordings of your products and services. Those recordings will be made from our own hired agents from anywhere around the world. All you’ll need to do would be, to train your agents on system and with just one click on the recordings, you can make thousands of calls with everlasting fresh tone and perfect accent.
All the recordings would be available to customers on our auto dialer interface. Your agent would only be required to click on the recordings on the interface while the customer call is being handled.
Admin Panel Overview
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Agent Panel Overview
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With Dialer360 you can obtain many advantages
It’s easy to use and requires less time to understand.
It’s super cost effective.
As it’s really difficult to find the agents with good accent, so why not save yourself from this hassle and get Dialer360 where you can get super high quality pitches.
And most importantly, your agents need to have a refreshing tone and happy voice for customers, all the time. As a Chinese saying goes like:
A man without a smiling face must not open a shop
As agents get tired easily from taking calls continuously and that also shows in their voices so why not get Dialer and let your customers greet with a perfect and fresh voice?
Want to know more about Dialer360? Then take our Demo and get to know it better. It’s super easy to understand!
Not only that, but with Dialer360 which is an ideal contact center auto dialer software, you can also get many awesome and useful features that will help you manage your duties efficiently and effectively. Now take a look at how these features can help you.
Dialer360 offer web base screen to agents, it provides the ability for agents to call the business customers in sequence from data base.
It’s an ability provided by the call center, in which scripted content will be display to agents to read while calling customers, for instance: Name, address, etc.
In this feature, setup a campaign to agents, predictive dialer’s auto dials the numbers of campaign on behalf of agent and connect only with live calls.
With predictive dialer, agent have facility to manage one campaign with multiple dialers and manage multiple campaigns with the help of single dialer.
Easy to transfer calls
Agents have the ability to transfer live calls to different agents or any other department of the call center.
Custom Web Page
Dialer360 offer to agents, the ability to open a custom web page of customer data from live call, agents can easily check the each user, each campaign, each group and each list!
Start Campaign with IVR
Managers can easily get the facility to start an auto dial campaign with simple interactive voice response IVR and when they found some live callers they directly transfer the call to agents.
Broadcast with Pre-Recorded Messages
Dialer offers the chance to broadcast the pre-recorded messages to maximum number of audience in less time.
Music on Hold
Sometimes agents are busy with another call, hang up or hold their calls, in duration of hold call, customer will hear the music.
Drop call to Voicemail
Customer service center receive calls all the life time, sometime inbound call center missed the call from customer, Dialer360 gave ability to send voicemail to drop caller, queues and extension per campaign if there is no agent available.
Local caller ID
Predictive dialer display local caller ID to its customer while calling for outbound and receiving from inbound customers.
Dialer predict the agent’s load of calls and automatically distribute the inbound and outbound calls to different agents to minimize the agent load.
Inbound And Outbound calls
With this unique feature, call center agents will receive all the calls either it will be related to inbound or outbound.
Control over Recording
Executive have the power to start and stop call recordings of any agents at any time. Otherwise all the calls will be recorded to a specific destination.
Control over Dialing
Agent will dial the numbers manually and automatically, connect with the two different customers for the same lead.
Unlimited Alternative Numbers
Through with predictive dialer, it dials the numbers automatically until he predicts the client is no more available or no more for receiving live call.
Schedule to callback
While dialing the numbers of customer, busy tone or may be customers will say to call back later. Agent add this later activity list in schedule and callback to that customers.
Login from anywhere
Agent get the chance to logged in from anywhere with smart phone, web browser just need an internet connection and Avatar dialler software install in system.
The total duration of call or call been ended, all the call information will be display after ending the call.
When the connected call with customers going to be ended, call disposition menu appear to add the call nature.
Customizable information of calls
Agent can easily customize the caller’s data, personal information and their requirements in custom data sheet.
Time zone restriction
Automatically customize the time zone restrictions, including when to call which state and when not to call any other state because of time zone restriction.
Predictive dialer automatically detect the number, either live call or Answering machine from other ends and connect only live calls to agents.
Multiple lead list
Agent can easily manage the multiple campaigns list and lead list of customers.
Dialer automatically filter the DNC lists, not to dials that numbers but, with Dialer360 have another option for executives, they can optionally activated those DNC numbers for specific number of campaigns.
Real time reports
As dialer only connect the live call to agents that enhance the real time work performance of agents and summary of reports available at any time.
3rd Party Conferencing
An amazing feature of Dialer360 to connect the third party while going on live calls, not only this. Executives can blindly add the third party in the live call.
In different type of campaigns, executive can easily adjust the queue prioritization per campaign for outbound and also for inbound campaigns. It also settle down as per agent.
Executive can easily restrict the user level and permissions only for certain features and campaigns with this feature.
Managers can listen at any time, live conversation between agents and customers or recorded conversation for quality assurance.
Check into conversation
Dialer360 Predictive dialer gave authority to managers of calls center to enter in the live conversation between agent and customers.
Change Agent Queue
Managers have fully control over the queues, he can easily change the selected queues or manage it.
Agents have full control over the pause code, they can easily pause their dialer when they are not active. Agents can easily manage the volume levels and mute system themselves.
Agent status bar
All the agents have the ability to view other agent’s status from their system.
Select call from queue
Not only managers in call center, but agents can viewed the queues call list and easily select the call from queue list.
Multiple web functions
Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
Time clock Application
Separate Time-clock application enable in software to track user work performance, work productivity and call resolution.
With predictive dialer, managers can easily access to agents status board with the help of web based administration, also known as agent panel.
Agent web screen
Agents who deal with inbound customers, they can handle the inbound email through the agent web screen.
Dialer360 provide all the basic necessities to agents in regards of customer satisfaction. Agents can easily chat with the customer from website through the agent web screen to solve their issues and providing best services.
It is difficult to leave your seat to get the result of agent status or providing them new task, internal chat feature helps to chat within the boundaries of business.
Agent web in multilingual language
The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese.
Admin Web in multilingual languages
The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.