Call center blogs and magazines contain highly useful information. In today’s time’s information is everything especially in the contact center. It is also important to stay updated with the latest tools and technology. In fact, industry top brands can help you get the right knowledge through their blogs and magazines.
Best Call Center Blogs And Magazines
Certainly, this information can help you in many ways. In fact, you can also learn how to effectively manage your call center campaigns. Above all, the information about the latest technology, including cost-effective solutions.
It also assists you in your personal branding by relationship building with these industry specialists on multiple platforms too. You will become more productive and can make a better decision regarding your business.
Here are 7 Leading call center blogs and magazines that are already most visited in 2020. Certainly, they are also the informational call center industry blogs and magazines that can help you stay updated with the latest trends and technology too. Most importantly, their valuable recommendation can help you lead your business towards success in a better way.
#1 The Call Center School
With over 30,000 graduates from more than 4,000 contact centers, The Call Center School has been dedicated to the personal development of contact center individuals since 2001. Our dynamic learning library of nearly 200 training modules delivers comprehensive information and expert advice to all individuals involved in the daily operation of any contact center.
All content is continually refreshed, based on current and emerging industry trends by our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives -who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources.
#3 CSM Magazine
CSM is the leading online magazine and community for customer service managers and professionals. The CSM contains service articles, skills, and tips – all designed to help improve your customer service.
At CSM, you can join for free and receive a valuable customer service newsletter each month.
In the contact center industry, Dialer360 is the pioneer VOIP services provider. You can get all the updates regarding the latest trends, tools, and technology through their blogs. They are aiming high to help individuals and corporate for the best utilization of their resources.
You will get detailed information about the following topics.
- Latest tools and Software used in a call center
- Call center problem
- Cost-effective solutions
- Recommendation for better performance
- Quick fixes in context center
- Best strategies for a campaign and marketing
- Latest trends and threats, etc.
Customer Experience Magazine is an online magazine packed full of industry news, blogs, features, reports, case studies, video bites, and international stories, etc. Certainly, All focusing on customer experience and customer service.
CXM World is a Customer Experience Magazine franchise dedicated to MENA region and international stories all focusing on customer experience and customer service.
CXM features the most prominent professionals in the Customer Experience and Customer Services industries as contributors and also features winners from the regional and international Customer Experience Awards at the same time.
#6 Contact Center Pipeline Blog
Contact Center Pipeline provides contact center professionals with smart insights and practical advice regarding all the difficulties of the call center industry. We also help you stay ahead with recent trends in the industry similarly.
Besides our magazine, we have a wide range of resources to help guide your contact center decisions too.
Call Centre Helper is a free, online weekly magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.
Separated in to distinct areas – call centre management; call centre technology and call centre strategy – the aim is to help readers navigate as swiftly as possible to the area that interests them most.
Above all, bring you news, tools, articles & resources CSM aims to be the website of choice for Customer Service Managers & professionals.